Frequently Asked Questions

Yes, to make a purchase you need to be registered. Don't worry, the process
It's quick and easy. Just access this link [LINK] ,
fill in your details and that's it.

If you don't remember your password, go to the "Sign in" option and click
In "Forgot your password?", enter your email address and we'll send you an email with the steps to follow. If you don't see it in your inbox, check your spam folder. If you still don't receive it, contact us and we'll help you.

You can write to us or call us by different means:

• Telephone and WhatsApp: (+34) XXXXXXX
• Email: info@cibelesthetic.com
• Chat in our online store

We respond quickly, so don't hesitate to write to us.

On our website you have a search engine in the upper right corner (it's a magnifying glass).
Enter the name of the product, brand or a feature and we will show you
what we have available.

Of course. All our products are approved and certified for use.
for sale in the European Union and comply with the Spanish cosmetics regulations and
European.

Our products are aimed at beauty professionals. However, some may be purchased by end customers to complement their treatments.

Yeah,
All our products have a warranty. If you have any questions about their use, we can
advise you or send you the application protocols. If you are not satisfied with your
purchase, you have 14 calendar days of withdrawal. See our Return Policy

You can do it directly on our website in an easy and intuitive way. If you prefer,
We can also help you by phone or at our offices.

You can pay with:

• Credit or debit card (Visa, Mastercard)
• Bank transfer (indicating the order number)
• PayPal (with a surcharge of 2.9% + €0.35)
• Cash on delivery (with a small carrier surcharge)
• Bizum (only in Spain, with Bizum PIN activated at your bank)

If your order has not yet been shipped, you can cancel it by writing to us at info@cibelesthetic.com or calling
(+34) XXXXXXXX with the order number.

In your account, under "My Invoices." If you can't find it, contact us by email or phone and we'll send it to you.

Yes, at the end of your order you can choose the financed payment option.

We work with CTT for shipping. Delivery times are:

• Peninsular Spain: 24 business hours.
• Balearic Islands: 48 hours.
• Canary Islands: 5 days + customs.
• Mainland Portugal: 1-2 business days.

Orders are shipped Monday through Friday between 10:00 AM and 5:00 PM. If you place your order after 4:00 PM, it will be processed the following day.

Yes, you will receive an email with the tracking link once your order is placed.
has been sent.

If you notice any problems, please write to us at info@cibelesthetic.com within 3 days of receiving your order. Include photos or videos so we can
we can help you quickly.

If your order has not yet been packaged, we can update the address without
problem. If it's already on its way, we'll try to arrange it with the courier, but we can't guarantee the change will be made in time. It's best to double-check your details before finalizing your purchase!

If you are not there, the transport agency will leave you a note to coordinate a new one.
delivery or so you can pick it up at their office. Two delivery attempts are made before returning the package to Cibelesthetic.

Yes, you'll receive it with your order and can also download it from your account.